Contact Withaid Pharmacy

We’re here to help with orders, delivery, returns, and general product queries. For medicine-related questions, include the product name and relevant details so our team can assist you quickly.

Jump to message form Call 0330 0430 537

Tip: For order/delivery queries, include your order number (and postcode if relevant). We aim to respond within 1 business day (Mon–Fri).

Most common issues

Tap an option to jump to the form. We’ll automatically add your reason to your message for faster routing.

Track my order Delivery issue Returns & refund Damaged/incorrect item Product/medicine question Other

Email us

contact@withaid.com

We aim to respond within 1 business day (Mon–Fri).

Call us

0330 0430 537

Monday–Friday, 9am–5pm

Pharmacy address

MSAGYA Ltd (trading as Withaid)
Basement
54 Drake Street
Rochdale
OL16 1NZ
United Kingdom

Fastest way to get help

Order or delivery: order number + postcode (if relevant).
Damaged/incorrect item: what you expected vs what arrived; include photos by replying to our email.
Product/medicine query: product name + relevant details.

Helpful pages

Pharmacy information

Withaid is a UK-based pharmacy store and operates under the supervision of a GPhC-registered pharmacist. For medicine-related queries, our team may need additional information to assist you safely.

Send us a message

What happens next

We review your message and reply within 1 business day (Mon–Fri).
Please check your inbox and spam/junk folder.
For order queries, include your order number for the fastest resolution.

GPhC registered pharmacy (9012504). We use your information only to respond to your enquiry. Privacy notice • Verify registration

Reason for contact

Selecting a reason helps us route your message to the right team.

Photos (if needed)If your item is damaged/incorrect, photos help us resolve this faster.Please submit this form first — then reply to our email response with photos attached.

Include (where relevant): order number, product name, what happened, and what outcome you’d like (replacement / refund / advice).