Returns

Returning your withaid.com order is easy. We are happy to offer you a refund within 30 days of delivery provided the items are new and unused, with all labels, tags and hygiene seals intact and in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


Returning your products by post is a simple 3 step process.

 

STEP 1

Inform us of your intention to return a product by completing the form on the contact us page. Remember to include your Order Number and the product(s) you want to return. Alternatively you can speak to us on 01706 551780.

STEP 2

Once you have notified us please arrange postage to:

withaid.com T/A MSAGYA Ltd
19A Drake Street
Rochdale
OL16 1RE

Please ensure all returning products are properly secured and packaged.
We recommend that you send all returns via a recorded delivery service.

STEP 3

We endeavour to process your refund within 24 hours of receiving the goods.
You should expect to receive your refund within four weeks of giving your package to the return courier, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process our refund request (5 to 10 business days).