Terms overview
Last updated: This page was last reviewed in March 2026 and reflects our current terms, delivery, returns, privacy, and support information.
These terms apply to customers using our website or buying products from us in the United Kingdom.
Before you order
- ✔ UK regulated online pharmacy
- ✔ Genuine UK medicines sourced from regulated wholesalers
- ✔ Secure checkout and encrypted payment processing
- ✔ Plain, discreet packaging
- ✔ Fast UK delivery with tracked options available
- ✔ Customer support Monday to Friday, 9am to 5pm
Need help before ordering?
Call 0330 0430 537
Email contact@withaid.com
At a glance
These terms explain who we are, who can buy from us, how orders are handled, and what happens with delivery, returns, pricing, and customer support.
- We are a Rochdale-based UK online pharmacy operated by MSAGYA Ltd.
- You must be at least 16 years old to place an order with us.
- Orders are subject to stock availability, legal restrictions, pharmacist approval where required, and delivery limitations.
- Orders placed before 11am Monday to Friday are usually dispatched the same working day, subject to pharmacist approval.
- We use discreet outer packaging with no sensitive product details shown on the parcel.
- Due to pharmacy safety regulations, medicines and some hygiene items cannot usually be returned once dispatched.
- If you need help, we aim to respond within 1 business day, Monday to Friday.
Regulated pharmacy details
Withaid is a UK regulated online pharmacy operated by MSAGYA Ltd.
General
This website is intended for people accessing it from the United Kingdom.
Any contract between you and us, whether for the use of this website or for the purchase of products or services through it, is governed by the laws of England and Wales. Both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
MSAGYA Ltd and its customers will communicate in English in relation to any agreement for the supply of products or services.
Product information
We take reasonable care when preparing the content on this website. However, we cannot guarantee that all information will always be fully up to date, complete, or free from errors.
Product images, colours, and packaging may vary slightly from those shown on the website. If you notice a significant difference, please contact us before using the product.
To the fullest extent permitted by law, MSAGYA Ltd excludes liability for loss or damage arising from errors or omissions on this website, or from reliance on information published on it.
Liability
By placing an order with MSAGYA Ltd trading as Withaid, you confirm that you are at least 16 years old.
This website may include links to third-party websites. Once you leave withaid.com, MSAGYA Ltd has no control over and accepts no responsibility for the content, availability, or privacy practices of those external websites.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as separate and will not affect the validity or enforceability of the remaining provisions.
We may update these terms from time to time by publishing a revised version on this page.
Trademarks
All brand names, product names, service names, titles, logos, and copyrights used on this website are the property of their respective owners. MSAGYA Ltd does not grant permission for their use by any person other than the relevant rights holder, and unauthorised use may infringe those rights.
Copyright
All website designs, text, graphics, images, and the selection and arrangement of their content are owned by MSAGYA Ltd or its content suppliers. You may electronically copy or print extracts from this website for your personal, non-commercial use only. Any other use of materials from this site without prior written permission from MSAGYA Ltd is prohibited.
Order acceptance
Before accepting your order, we verify the payment information you provide using secure payment processors. After you place an order, we will send an email confirming that we have received it.
An order confirmation email does not guarantee that all items are available for dispatch. All orders remain subject to stock availability, legal restrictions, pharmacist approval where required, and our right to cancel in the event of pricing, stock, or delivery issues.
If we cannot fulfil part or all of your order, we will notify you and refund any amount paid for unavailable items.
Bulk buying
withaid.com is intended for end users only. To help ensure fair access to products, we may limit the quantity of certain items that any one customer can purchase.
How ordering works
- You place your order online using our secure checkout.
- We send an email to confirm receipt of your order.
- Where required, the order is reviewed before dispatch.
- Once dispatched, you receive a dispatch email and tracking details where applicable.
Delivery and shipping
We deliver to UK mainland addresses using Royal Mail. Delivery options and charges may change from time to time and are shown on our delivery information page.
Delivery options
- Free Royal Mail 48 on orders over £20
- Free Royal Mail 24 on orders over £30
- Royal Mail Special Delivery Guaranteed by 1pm at a fixed charge of £8.99
Important delivery information
- Orders placed before 11am Monday to Friday are usually dispatched the same working day, subject to pharmacist approval
- Tracked delivery is included for Royal Mail 48, Royal Mail 24, and Special Delivery
- Discreet packaging is used to protect your privacy
- Some items may be subject to postal, legal, or courier restrictions
Where delivery limitations apply, we reserve the right to cancel all or part of an order, or to use an alternative delivery method where appropriate.
Returns and refunds
We want you to be satisfied with your purchase. Your statutory rights are not affected.
Items that may be eligible for return
- Unopened, unused items in original condition
- Eligible non-medicine items reported within 90 days of delivery
Items that cannot usually be returned
- Medicines once dispatched
- Some hygiene-related items
- Items that are opened, used, damaged, or no longer in resaleable condition
We aim to process refunds within 1 working day of receiving and inspecting an eligible return. Your bank or card provider may take longer to complete the refund.
Price information
We take reasonable care to ensure that prices displayed on our website are accurate. Prices may change from time to time and will be updated on the website accordingly.
If we discover a pricing error after an order has been placed, we reserve the right to cancel the affected item or order and issue a refund where necessary.
Privacy and data
We only use personal data where necessary to provide our services, meet legal obligations, protect customer safety, and improve your experience with our website and services.
When you contact us, we use your information only to respond to your enquiry and provide support.
Complaints and support
If you have a question about these terms, need help with an order, have a delivery issue, or want to raise a complaint, please contact us and we will aim to resolve the matter quickly and fairly.
- Phone: 0330 0430 537
- Email: contact@withaid.com
- Opening hours: Monday to Friday, 9am to 5pm
- Response aim: within 1 business day (Monday to Friday)
To help us resolve your query faster, please include your order number and postcode where relevant.
How complaints are handled
- Contact us by phone or email with the details of your concern.
- We review the issue and aim to reply within 1 business day Monday to Friday.
- If we need more information, we will contact you using the details you provide.
- Where appropriate, we will explain the outcome and any next steps as clearly as possible.
If you feel your concern has not been resolved, please contact us again and we will review it further.
Trading name and address
withaid is a trading name of MSAGYA Ltd.
Registered office: 54 Drake Street, Basement, Rochdale, OL16 1NZ, United Kingdom.
Company number: 09295459
VAT number: 285246678
Policy details
Effective date: 7 March 2026
Last reviewed: March 2026